This disclosure addresses collection, use and security of and access to information that may be obtained through the use of the Connect to Care web site. Your rights to privacy are of utmost importance in building trust and confidence when conducting business through the Internet.

Our Promise

Connect to Care will never release or sell any of your personally identifiable information. Connect to Care respects your privacy and promises to earn and keep your trust. All information about you is kept confidential and will not be used in ways to which you have not consented, and we will not sell or disclose any information that identifies you to a third party.

Online Customer Service and Alternatives

Connect to Care offers services online that you might otherwise transact over the phone. Our goal is to provide the public with a more convenient and efficient means with which to interact. If you choose not to participate in the online activities, your choice will in no way affect your ability to receive benefits or services. This information is available in other forms to individuals with disabilities by contacting our toll free number 1-888-743-1202. If additional assistance is required in reaching the toll free number, the following options are available to Texas residents:

  • Voice to Relay dial 711 or 1-800-735-2988
  • TTY users dial 711 or 1-800-735-2989
  • TeleBraille users dial 711 or 1-877-826-9348
  • ASCII users dial 711 or 1-800-735-2991
  • Voice Carry-Over users dial 711 or 1-877-826-1789
  • Hearing Carry-Over users dial 711 or 1-800-735-2989
  • Speech-to-Speech users dial 711 or 1-877-826-6607

Collection and Use of Information

We collect information in two distinct areas: (1) Self-Referral creation (2) interaction with the Web site and tools. We do not collect information about you unless you voluntarily participate in an activity that asks for such information. The information requested and supplied by you through the web, is the same information requested if performed in person at a local or State agency. If personal information is requested on the web site or volunteered by you, the Health Insurance Portability and Accountability Act (HIPAA) of 1996 may protect it. Should you have any questions, contact the agency directly about the records we keep and our use of information. We also use your designated email to respond to your requests and to the issues you have identified, and/or possibly to forward your email to another agency for appropriate action.

Your Privacy Choices

When you complete a self-referral, you give us permission to send your information to a partnering agency. If we change the way we use any of your individually identifiable information, we will contact you either by phone or via email at the number and address designated in your referral.


To better serve you, we also collect information about your use of our site through the use of "Cookies". Cookies are simple text files stored on your computer by your web browser that allow us to know how often someone visits our site. This information helps us customize our Web site specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose. The use of information generated as a result of using cookies will be limited to our internal analysis. You can refuse the cookie or delete the cookie file from your computer system by selecting various options on your computer’s operating system.


Connect to Care has taken precautions in safeguarding the integrity of its computer systems and networks. Security methods and measures have been integrated into the design, implementation and day-to-day operation of the web site. We evaluate the Web security on an ongoing basis adding additional measures and safeguards whenever possible. Access to your information is given only to Connect to Care affiliates who need to review the data as part of the program functions. Authorized access is controlled with a password and sign-in name. As part of Connect to Care’s orientation, all affiliates receive information about Connect to Care’s privacy practices and their roles and responsibilities.

Connect to Care may change this Privacy Policy at any time by posting revisions to it on our Web site. Your use of the services or the Web site constitutes your acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes your acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy, please exit the Web site and do not use our services.


File a complaint if you feel your rights have been violated. WE WILL NOT RETALIATE AGAINST YOU FOR FILING A COMPLAINT. To file a complaint, please contact:

Metrocare Client Rights Protection Office
Phone: 214-743-1296
Address: 1345 River Bend Drive, Suite 200, Dallas, TX 75247

Metrocare Services Notice of Privacy Practice

Health Insurance Portability and Accountability Act of 1996 (HIPAA) and Drug Abuse Prevention, Treatment and Rehabilitation Act. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

English Version (PDF)
Spanish Version (PDF)

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